Technical Architect (After Sales)

TL;DR

Technical Architect (After Sales): Leading the technical assessment and architectural definition of a global aftersales transformation initiative with an accent on legacy modernization, integration ecosystems, and service-oriented business domains. Focus on designing scalable, connected, and customer-centric technology roadmaps for complex enterprise environments.

Location: Must be based in the province of Québec, Canada

Company

hirify.global is an experience innovation company that helps global brands unlock value through the intersection of data, AI, creativity, and technology.

What you will do

• Assess existing technology landscapes supporting aftersales and servicing operations.
• Analyze application portfolios including ERP, CRM, OMS, and legacy platforms.
• Document end-to-end system interactions and map integrations, APIs, and data flows.
• Evaluate architecture maturity and identify technical debt or modernization opportunities.
• Define future-state target architectures and platform strategies for global aftersales capabilities.
• Facilitate architecture workshops and present recommendations to executive stakeholders.

Requirements

• Must be based in the province of Québec
• English: C1+ required for collaboration with international teams
• Proven experience as an Enterprise, Solution, or Technical Architect in complex environments.
• Deep expertise in aftersales, warranty management, or service-oriented business domains.
• Strong technical knowledge of APIs, integration patterns, middleware, and data modeling.
• Ability to work within EST business hours.

Nice to have

• Experience with Salesforce Service Cloud, Dynamics 365, or SAP Service Management.
• Knowledge of MACH, composable architectures, and cloud-native patterns.
• Previous consulting experience leading discovery and assessment engagements.
• Experience in luxury retail, automotive, or manufacturing industries.

Culture & Benefits

• Comprehensive insurance plan with employer contribution up to 80%.
• Virtual healthcare services and mental health support via Dialogue.
• Retirement plan with 100% matching on RRSP contributions up to 4%.
• $500 Personal Spending Account for healthcare, transit, or RRSP.
• Flexible vacation policy and winter holiday office closure.
• Personal technology reimbursement of $30/month.

Hiring process

• Talent Acquisition team review of application and CV.
• Interview process focusing on skills, experience, and potential.