Customer Success Manager Enterprise (MarTech)

TL;DR

Customer Success Manager Enterprise (MarTech): Managing renewals and retention for enterprise customers within the strategic success team with an accent on driving ROI and long-term value. Focus on building high-level stakeholder relationships and executing customized success plans to maximize product impact.

Location: London

Company

hirify.global is a leading brand visibility platform providing AI-driven insights across SEO, SEM, and content marketing to help brands command their online presence.

What you will do

• Drive high customer retention and renewal rates by managing the renewal pipeline and leading contract negotiations.
• Build and nurture strong relationships with key stakeholders and marketing leaders as a trusted advisor.
• Conduct regular business reviews with Key Accounts to demonstrate ROI and offer customized strategies.
• Collaborate with customer stakeholders to link marketing workflows to the business value driven by hirify.global.
• Act as the voice of the customer, advocating for product enhancements based on feedback and market intelligence.
• Develop and execute tailored success plans to accelerate time to value and ensure immediate impact.

Requirements

• 4-6+ years of experience in Customer Success or Account Management, focusing on enterprise customers.
• Experience in the MarTech or SaaS space.
• Native German speaker.
• Proven track record in pipeline management and building relationships with senior leadership.
• Understanding of digital marketing technologies such as SEO, SEM, CRM, and analytics.
• Based in London.

Nice to have

• Experience with international companies.
• Ability to navigate ambiguity and complexity in a rapidly changing global business environment.

Culture & Benefits

• Unlimited PTO.
• Hobby and team building budget allowance.
• Employee Support Program.
• Financial aid for loss of family member.
• Access to Employee Resource Groups.

Hiring process

• Resume review by the Talent Acquisition team with feedback typically within three working days.
• In-depth interviews focusing on professional background, personality, and work style.
• Online meetings conducted via laptop/desktop with camera enabled.