B2B Customer Support Specialist (iGaming)

TL;DR

B2B Customer Support Specialist (iGaming): Managing client tickets and providing technical guidance for poker and casino platforms with an accent on platform configuration and issue reproduction. Focus on resolving B2B inquiries, monitoring system health via Grafana, and delivering product training to operators.

Location: Remote (Schedule: 2/2, 6 PM – 6 AM GMT+7)

Company

Global iGaming software provider with over 20 years of experience building poker and casino platforms for operators worldwide.

What you will do

• Handle incoming client tickets and resolve inquiries via chat and support channels.
• Monitor Grafana and notify the DevOps team and CTO of critical issues.
• Configure the platform according to specific client requirements.
• Deliver product training sessions to ensure clients effectively use the platform.

Requirements

• 1+ year of experience in Customer Support.
• Experience with back-office modules and platform configuration.
• Ability to reproduce and verify technical issues reported by clients.
• Strong understanding of troubleshooting principles and client applications.
• English and Russian: C1+ level required.

Culture & Benefits

• Remote-first work environment.
• 100% paid vacation, sick leave, and additional sick days.
• Health insurance, sports, and psychotherapy reimbursement.
• Mentorship program with a transparent career growth roadmap.
• Company-funded training and courses.
• Annual salary and grade reviews.