Enterprise Support Technician I

TL;DR

Enterprise Support Technician I (IT Support): Provide best-in-class customer service and technical support for employees, including onboarding, laptop deployments, ticket handling, and maintaining hardware/software inventory with an accent on endpoint device support (macOS/iOS/Chrome OS/Windows) and SaaS tools (G Suite, Slack, Zoom, Jamf). Focus on troubleshooting, escalation, documentation, and participating in deployment and security projects while leveraging AI tools to optimize daily workflows.

Location: New York, New York, USA

Salary: $64,000 — $80,000 USD/year

Company

Datadog provides monitoring and analytics software for modern cloud infrastructure.

What you will do

• Provide technical support and customer service for employee endpoint devices and workplace technology
• Deploy laptops for onboarding and refresh cycles
• Handle ticketing, account management, and problem escalation
• Maintain hardware and software inventory and support unified communications in office spaces
• Create and maintain internal and user-facing documentation
• Collaborate with global counterparts and participate in deployment, security, and on-call rotation projects

Requirements

• 1+ years of experience in an IT Support role, preferably supporting a corporate environment
• Experience supporting Apple devices such as Macbooks and iPads
• Familiarity with G Suite and other common SaaS applications
• Excellent verbal and written communication skills
• Ability to explain technical concepts in simple terms
• Comfort working in a fast-paced, high-growth environment

Culture & Benefits

• Hybrid workplace model
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Mentor and buddy program for in-house networking
• Free, global mental health benefits for employees and dependents age 6+
• Comprehensive benefits including healthcare, dental, parental planning, 401(k) plan and match, paid time off, and fitness reimbursements

Hiring process

• Interviews to assess IT support experience, communication skills, and problem-solving approach
• Evaluation of fit for fast-paced enterprise IT support work and on-call responsibilities