Supervisor - Clinical Operations (Nurse)

TL;DR

Supervisor - Clinical Operations (Nurse): Leading and overseeing day-to-day clinical operations with an accent on regulatory compliance, team performance management, and evidence-based clinical decision-making. Focus on supporting clinical and non-clinical staff, auditing case investigations, and driving continuous improvement through data analysis.

Location: Remote (USA only, excluding specific states: AK, HI, CA, WA, OR, CO, WY, MT, NY, CT, VT, PA, ME)

Salary: $92,682 – $130,649 USD

Company

A nonprofit member association providing health and dental benefits to federal employees and retirees since 1937.

What you will do

• Oversee day-to-day clinical operations and ensure staff compliance with program workflows and documentation.
• Manage team performance, including coaching, competency assessments, and disciplinary actions.
• Serve as the primary contact for clinical and non-clinical staff regarding escalated issues and case investigations.
• Collaborate with leadership and the Medical Director to ensure clinical appropriateness of services.
• Audit staff processes to assess adherence to clinical guidelines and regulatory requirements.
• Use performance metrics to identify trends and drive continuous improvement in team outcomes.

Requirements

• Active and good standing RN license, with eligibility to be licensed in all US states and territories.
• Bachelor’s degree in a clinical field (e.g., BSN).
• 1-3 years of leadership experience.
• Must reside in an eligible US state and have a dedicated, distraction-free home office space.
• High-speed internet (Fiber, DSL, or cable) with minimum 30x5 Mbps speed and latency under 80ms.
• Strong verbal and written communication skills with the ability to build productive working relationships.

Nice to have

• Nursing experience in Fertility, Obstetrics, Labor, and Postpartum care.
• Case Management experience.

Culture & Benefits

• Comprehensive health, vision, and dental benefits effective from day one.
• 401(k) retirement plan with company match and annual contribution.
• Paid Time Off and Personal Community Enrichment Time.
• Company-provided Life, AD&D, and Disability insurance.
• Tuition Assistance Program and robust employee well-being initiatives.