AI Solutions Specialist (Agentic Workflows)

TL;DR

AI Solutions Specialist (Agentic Workflows): Build and optimize agentic AI workflows and automations across enterprise customer success platforms with an accent on prompt engineering, RAG, and performance-driven iteration. Focus on translating business requirements into working prototypes and production-ready automations while monitoring outcomes and embedding AI into core customer engagement processes.

Location: Remote or Mississauga

Salary: $81,000-$90,000 CAD (base range) + bonus + benefits

Company

hirify.global provides enterprise software for customer success and support, scaling AI-enabled customer engagement.

What you will do

• Identify high-impact opportunities for AI agents and automations to improve adoption, retention, and operational efficiency.
• Design and execute AI-driven customer success programs (digital journeys, automated interventions, agent-led workflows).
• Translate business requirements into working prototypes and production-ready solutions using no-code/low-code tools, LLM APIs, and prompt engineering.
• Continuously optimize AI programs using performance data and customer feedback.
• Develop and iterate prompt engineering strategies, including RAG patterns and evaluation frameworks.
• Monitor AI performance (latency, success rates, engagement, cost efficiency) and maintain dashboards and reports.

Requirements

• Solid understanding of AI/LLM concepts and ability to translate agentic capabilities into practical business outcomes.
• Hands-on experience with workflow automation/orchestration tools such as n8n, Make, Zapier (or equivalent) without writing production code.
• Ability to interpret platform telemetry, usage data, and performance dashboards to produce actionable recommendations.
• Experience with CRM or customer success platforms such as Salesforce and Gainsight (or similar).
• Ability to communicate AI outcomes to stakeholders in terms of business value and exercise judgment for responsible AI deployment in a regulated, customer-trust-sensitive environment.
• Bachelor’s degree or equivalent combination of education and relevant experience.

Culture & Benefits

• Hybrid workplace with option to work remotely.
• Canadian base salary range: $81,000-$90,000 CAD (overtime non-eligible) plus bonus and benefits.
• Salary range reflects target for new hires across Canadian locations; compensation depends on skills, experience, and work location.
• Contributes to AI governance practices and supports training and enablement on AI solutions.