Service Operations Manager (Facilities Management)

TL;DR

Service Operations Manager (Facilities Management): Building the operational foundation of the commercial service division with an accent on service delivery, technician dispatching, and operational execution. Focus on scaling service workflows, optimizing work order management, and ensuring high customer satisfaction standards.

Location: Hybrid in Toronto, Ontario

Company

hirify.global is an AI-powered facilities management platform designed to empower local trades and service businesses to operate more efficiently and profitably.

What you will do

• Coordinate and manage daily service work orders from scheduling through completion.
• Dispatch technicians across active service calls and preventative maintenance work.
• Communicate with customers regarding service updates, timelines, and next steps.
• Track open work orders, estimates, invoices, and parts requirements to ensure timely completion.
• Identify operational bottlenecks and recommend process improvements as the business scales.
• Support after-hours or emergency coordination when required.

Requirements

• Strong operational follow-through and high organizational skills.
• Experience in dispatch, facilities maintenance, customer operations, or field service coordination.
• Ability to manage multiple priorities and schedules in a fast-paced environment.
• Valid driver’s license and ability to occasionally travel to customer or field locations.
• Proficiency in using software platforms and mobile apps to manage work orders.

Nice to have

• Experience in commercial facilities maintenance or trades operations (HVAC, refrigeration, plumbing, electrical).
• Experience in restaurant, hospitality, retail, or multi-site commercial environments.
• Experience working in a startup or fast-growth operational environment.
• Bilingual proficiency in English/French or English/Spanish.

Culture & Benefits

• Mission-driven culture focused on creating economic empowerment for the service industry.
• Opportunity to join a tech-enabled startup and influence operational scaling from the ground up.
• Commitment to diversity and equal opportunity employment.
• Transparent interview process with detailed company information provided via Notion.