Technical Support Engineer

TL;DR

Technical Support Engineer (Software): Delivering expert technical guidance and resolving complex issues across Bentley’s product portfolio with an accent on enterprise networking, cloud infrastructure, and database troubleshooting. Focus on diagnosing connectivity problems, collaborating with global engineering teams, and documenting solutions to improve product performance and user experience.

Location: Must be based in Mexico City, Mexico

Company

hirify.global is a global leader in providing comprehensive software solutions for infrastructure professionals to design, build, and operate resilient projects across transportation, water, energy, and cities.

What you will do

• Act as the primary technical contact for users, resolving issues via phone, email, and web support.
• Diagnose and troubleshoot advanced software, networking, and configuration problems.
• Collaborate with global teams, developers, and product managers to escalate and resolve complex technical issues.
• Reproduce reported problems in test environments, including network topologies and application configurations.
• Document solutions, contribute to internal knowledge bases, and share expertise with the community.
• Manage support cases with timely updates and clear communication.

Requirements

• 2+ years of technical support experience in SaaS, enterprise, or global environments.
• Bachelor’s degree in engineering, IT, Computer Science, or a related field.
• Strong knowledge of Windows Server, enterprise databases (SQL Server, Oracle), and networking protocols (HTTP/S, TLS/SSL, DNS).
• Ability to interpret application, system, and network logs to identify root causes.
• Familiarity with cloud infrastructure concepts, including virtual machines and security groups.
• Excellent written and verbal communication skills.

Nice to have

• Experience administering engineering information or document management systems.
• Knowledge of programming languages like .NET or C++.
• Experience with iModels and CAD file synchronization workflows.
• Advanced knowledge of cloud technologies.

Culture & Benefits

• Opportunity to work with industry-leading engineering software in a global environment.
• Focus on continuous professional development and upskilling in enterprise technologies.
• Collaborative team culture with daily stand-ups and knowledge-sharing initiatives.
• Commitment to being an equal opportunity employer.