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обновлено 3 дня назад

Customer Support Manager

Формат работы

remote (Global)

Тип работы

fulltime

Грейд

middle

Английский

Вакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Support Manager (Lifestyle and Self-Care App): Supporting users of a lifestyle and self-care app by answering service questions, resolving technical issues, and handling escalations and refunds with an accent on friendly communication and customer relationships. Focus on troubleshooting, coordinating urgent cases with IT, and collecting feedback to improve the consumer experience.

Location: Remote

Company

hirify.global is a daily lifestyle and self-care app providing access to boutique studios, spas, beauty salons, and recreation activities.

What you will do

Answer customer questions about the service, its features, and available activities through text support in Front.
Help users resolve technical issues and coordinate urgent cases with the IT team.
Handle incoming escalations and refund requests.
Build friendly relationships with customers and collect feedback.

Requirements

At least 1 year of experience as a customer support specialist, preferably in a similar environment.
Ability to provide patient, polite, responsive, and sociable support.
Ability to explain how the service works clearly and repeatedly when needed.
Ability to quickly learn and retain information about the service.

Culture & Benefits

Work that contributes to people's well-being.
Supportive and friendly colleagues.
Opportunities for professional development in a fast-paced and challenging environment.
Regular updates and the opportunity to contribute feedback to company strategy.
Weekly all-hands meetings connect global teams.

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