Customer Support Manager (Lifestyle)

TL;DR

Customer Support Manager (Lifestyle): Handling user inquiries and technical issues for a lifestyle and self-care app with an accent on building a friendly consumer brand and maintaining user relationships. Focus on resolving escalations, collecting user feedback, and ensuring high customer satisfaction.

Location: Remote

Company

hirify.global is a daily lifestyle and self-care app providing seamless access to boutique studios, spas, beauty salons, and recreation activities.

What you will do

• Answer customer questions about the service and its features via Front.com.
• Assist users with technical issues and coordinate with the IT team in urgent cases.
• Handle incoming escalations and process refund requests.
• Build friendly relationships with customers and collect product feedback.

Requirements

• At least 1 year of experience as a customer support specialist, preferably in a similar environment.
• Strong interpersonal skills with a "happiness manager" mindset to build user loyalty.
• Polite, sociable, and patient approach to communication and conflict resolution.
• Ability to quickly learn and memorize product functionality and workflows.

Culture & Benefits

• Opportunity to have a meaningful impact on people's well-being.
• Friendly and supportive team environment.
• Professional development opportunities in a fast-paced, challenging environment.
• Transparent communication where your opinion is central to the company strategy.
• Collaboration with global teams through weekly all-hands meetings.