Response Squad Agent (AI)

TL;DR

Response Squad Agent (AI): Handling incoming technical queries and resolving initial incidents for a legal-grade AI platform with an accent on first-line support and issue triaging. Focus on diagnosing straightforward technical issues, maintaining high communication standards, and collaborating with escalation teams to ensure timely resolutions.

Company

hirify.global is a pioneer of Legal-Grade AI for enterprise, disrupting the legal profession globally.

What you will do

• Act as the first point of contact for technical support queries via phone and Intercom.
• Diagnose and resolve straightforward technical issues promptly and efficiently.
• Triage and log complex issues for escalation to appropriate second and third line teams.
• Maintain professional communication, keeping customers informed of progress and next steps.
• Keep accurate records of incidents, resolutions, and communications in the support system.
• Collaborate with technical teams and contribute to the improvement of support procedures.

Requirements

• Strong problem-solving skills with the ability to quickly assess technical issues.
• Excellent written and verbal communication skills.
• Customer-first mindset focused on clarity and responsiveness.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Basic understanding of IT systems, networks, or software support.

Nice to have

• Experience with Intercom.
• Previous experience working in a service desk or support environment.

Culture & Benefits

• Opportunity to work at a high-growth company recognized in Forbes AI 50 and Inc. 5000.
• Dynamic, fast-paced environment that values proactivity and solution-oriented thinking.
• Collaborative team culture with a strong willingness to learn and develop.
• Focus on professional growth within a pioneering AI domain.