Customer Onboarding Engineer Intern (SaaS)

TL;DR

Customer Onboarding Engineer Intern (SaaS): Supporting the Customer Success team in onboarding new clients to the facilities management platform with an accent on administrative tasks and client relationship management. Focus on developing technical documentation, facilitating platform implementation, and assisting Customer Success colleagues.

Location: Hybrid in Florianópolis, Brazil

Salary: BRL 500 - 700

Company

hirify.global provides a collaborative platform that unifies facilities management operations into one cohesive system to eliminate fragmented processes.

What you will do

• Perform administrative tasks, including the development of equipment manuals and documentation.
• Manage the relationship and onboarding process for new clients joining the platform.
• Provide operational support to Customer Success team members.
• Continuously acquire new skills and tackle new challenges within the LatAm team.

Requirements

• Academic background in Engineering (Mechanical, Electrical, or related fields).
• Great knowledge of English.
• Advanced proficiency in Excel.
• Passion for teaching and a positive attitude toward solving problems.
• Energy and enthusiasm for working directly with clients.
• Availability for regular travel.

Culture & Benefits

• Direct experience within a fast-growing startup environment.
• Balanced work environment offering autonomy, responsibility, and ownership.
• Culture that encourages learning from mistakes and professional growth.
• Regular events focused on knowledge sharing and team engagement.