Customer Enablement Manager (SaaS)

TL;DR

Customer Enablement Manager (SaaS): Designing and delivering tailored enablement strategies for large strategic customers to drive product adoption with an accent on product value delivery and stakeholder relationship management. Focus on creating bespoke enablement plans, delivering scalable training, and collaborating cross-functionally to mitigate renewal risks.

Location: Hybrid based in the London hub (United Kingdom)

Company

Figma empowers teams to streamline workflows, move faster, and collaborate in real time from idea to product.

What you will do

• Manage the adoption journey for a portfolio of large, strategic customers.
• Develop bespoke enablement plans and proactive engagement strategies using product data to drive measurable value.
• Deliver live and scalable training sessions customized to customer maturity and needs.
• Build trusted relationships with stakeholders ranging from individual contributors to senior leaders.
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, and Solutions Consultants.

Requirements

• 4+ years of experience in Technical Account Management, Customer Success, Customer Enablement, or relevant SaaS customer-facing roles.
• Excellent communication skills with the ability to connect with diverse customer personas.
• Strong product knowledge and a consultative approach to solving challenges.
• Track record of driving impactful outcomes and effective cross-functional collaboration.
• Must be based in or able to work from the London hub.

Nice to have

• Experience using Figma or other design and collaboration tools.
• Background in UX/UI, Design Ops, or Frontend Development.

Culture & Benefits

• "Grow as you go" philosophy that encourages smart, curious people to learn and develop.
• Inclusive environment celebrating diversity of thought, experience, and opinion.
• Equal opportunity workplace with reasonable accommodations for disabilities.
• Collaborative culture focused on making design accessible to all.