Field Technical Support Engineer (Server Hardware)

TL;DR

Field Technical Support Engineer (Server Hardware): Providing onsite technical support, installation, and configuration of compute and storage solutions with an accent on server hardware troubleshooting and system administration. Focus on resolving technical incidents, managing break-fix support, and ensuring high customer satisfaction within data center environments.

Location: Onsite at HPE partner/customer office

Company

A global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, and analyze their data.

What you will do

• Provide onsite support for the installation, configuration, and implementation of compute and storage solutions.
• Perform break-fix support to troubleshoot and resolve technical hardware and software issues.
• Execute system configurations, monitor performance, and test system errors.
• Resolve routine technical incidents independently and collaborate with team members on complex cases.
• Build and maintain relationships with management in assigned customer accounts.
• Participate in a 24x7 shift rotation to ensure responsiveness to critical issues.

Requirements

• Diploma or Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• 1-3 years of working experience in field service technical areas.
• Strong understanding of server hardware technology and Windows/Linux environments.
• Proven ability to troubleshoot hardware problems and manage complex customer issues.
• Knowledge of change management processes, particularly within Data Center environments.
• Ability to perform effectively under high-pressure situations.

Culture & Benefits

• Comprehensive health and wellbeing suite for team members and their families.
• Investment in career growth through specific professional development programs.
• Inclusive corporate culture that values varied backgrounds and uniqueness.
• Flexibility to manage work and personal needs.