Senior IT Operations Service Manager (Banking)

TL;DR

Senior IT Operations Service Manager (Banking): Leading end-to-end service delivery for a 24x7 Network Operations Center with an accent on SLA/SLO compliance, ITIL process maturity, and operational transformation. Focus on driving proactive service models, reducing alert noise, and managing complex stakeholder relationships within a banking environment.

Company

hirify.global is a strategic digital technology services provider specializing in managed services, cybersecurity, and cloud modernization for mid-market and enterprise organizations.

What you will do

• Own overall service delivery performance for 24x7x365 Network Operations services.
• Serve as the primary operational liaison and escalation authority for banking customer leadership.
• Operationalize ITIL-aligned practices including Incident, Event, and Problem Management.
• Drive continuous service improvement initiatives to reduce alert noise and repetitive incidents.
• Provide operational leadership across Tier 1-3 engineering teams and NOC Team Leads.
• Translate operational telemetry into executive-ready reports and strategic roadmaps.

Requirements

• 10+ years in Network Operations, IT Operations, or Managed Services delivery.
• 5+ years in senior operational leadership or service delivery management roles.
• Proven experience managing 24x7 global operations with strict SLAs.
• Deep practical knowledge of ITIL v4 frameworks.
• Strong understanding of enterprise networking concepts and NOC tooling ecosystems.
• Experience operating within ServiceNow and other monitoring platforms.

Culture & Benefits

• Opportunity to lead operational transformation for large-scale banking clients.
• Collaborative environment focused on automation and innovation.
• Exposure to next-generation technologies and strategic digital services.
• Professional growth within a company backed by a leading private equity firm.

Hiring process

• Application review.
• Interview stages.