Customer Experience Specialist (AI)

TL;DR

Customer Experience Specialist (AI): Resolving complex user inquiries and bridging the gap between the community and internal product teams with an accent on high-touch support and data-driven efficiency. Focus on leveraging AI tooling and CRM systems to enhance user experience and represent the voice of the community within engineering workflows.

Location: Must be based in Seattle, WA, San Francisco, CA, Irvine, CA, or New York, NY

Salary: $66,300–$115,400 USD

Company

hirify.global is the world’s leading live streaming service for gaming, entertainment, and community building.

What you will do

• Resolve complex customer inquiries and support requests across various channels.
• Collaborate with product and engineering teams to represent user needs and monitor support metrics.
• Utilize AI tools and data analysis to streamline workflows and improve operational efficiency.
• Maintain high service level agreements while upholding platform policies.
• Track escalated issues to ensure timely and appropriate resolutions for the community.

Requirements

• Must be based in Seattle, San Francisco, Irvine, or New York.
• 1-2 years of experience in customer support, technical support, or content moderation.
• Proficiency with CRM software (Salesforce), JIRA, G Suite, GitHub, and Slack.
• Strong critical thinking and multitasking abilities in a fast-paced environment.
• Familiarity with data analysis tools or AI-assisted workflows.

Nice to have

• Experience as a broadcaster or active member of the hirify.global community.
• Previous employment in the games industry or live streaming sector.

Culture & Benefits

• Comprehensive health insurance (Medical, Dental, Vision).
• 401(k) retirement plan with matching.
• Flexible Paid Time Off (PTO) and parental leave.
• Amazon employee discount.
• Supportive, diverse, and collaborative team environment.