Supplier Success Professional (B2B Customer Support)

TL;DR

Supplier Success Professional (B2B Customer Support): Providing first-line support for a global prequalification and compliance platform with an accent on issue resolution and customer experience. Focus on managing B2B interactions via phone, email, and chat, verifying regulatory documentation, and coordinating with product teams to report malfunctions.

Location: Hybrid (Newcastle, Australia). Candidates must reside within commutable distance of Newcastle and possess full working rights in Australia without sponsorship.

Company

hirify.global provides a unified platform for compliance, prequalification, and safety benchmarking for businesses globally.

What you will do

• Act as the first point of contact for hirify.global customers via telephone, email, and chat.
• Research and resolve customer issues while focusing on high-quality customer experience.
• Verify regulatory documents and record interaction details in Service Cloud (SFDC).
• Analyze and report product malfunctions by testing scenarios and impersonating users.
• Collaborate with Product, Sales, and Marketing teams to share customer feedback and feature requests.
• Educate customers on new features and assist in training junior representatives.

Requirements

• Experience in a Customer Support Specialist or similar CS role.
• Excellent written and oral communication skills.
• Proficiency with Windows PC and general software systems.
• Strong problem-solving skills and high attention to detail.
• Full working rights in Australia (no sponsorship available).
• Must reside within commutable distance of Newcastle, NSW.

Culture & Benefits

• Hybrid work schedule (3 days office, 2 days work from home).
• Opportunity to work within a global community of 360,000 businesses.
• Collaborative team culture with focus on professional growth.
• Exposure to AI-driven insights and risk management tools.