Customer Success Manager (APAC)

TL;DR

Customer Success Manager (APAC): Leading enterprise customer relationships across the APAC region with an accent on driving adoption, retention, and long-term value. Focus on building strategic success plans, ensuring measurable outcomes, and collaborating cross-functionally to deliver an exceptional customer experience.

Location: Melbourne, Australia (with flexible remote/hybrid arrangements)

Company

hirify.global is a leader in supply chain software solutions, dedicated to streamlining operations and improving efficiency for global organizations.

What you will do

• Manage a portfolio of enterprise accounts from onboarding through to renewal.
• Develop and maintain strategic Success Plans aligned with customer business outcomes.
• Monitor product usage to identify adoption challenges and reinforce solution value.
• Facilitate Executive Business Reviews (EBRs) to demonstrate impact and growth opportunities.
• Collaborate with Sales, Product, and Professional Services to ensure strategic alignment.
• Act as a trusted advisor and escalation point for high-impact customer issues.

Requirements

• 3-5 years of experience in customer success, technical account management, or similar SaaS roles.
• Proven experience in platform management, retention, and issue resolution at executive levels.
• Strong communication and relationship-building skills.
• Familiarity with supply chain processes and SaaS platforms.
• Ability to analyze usage data and present actionable recommendations.
• Demonstrated success as a trusted advisor to senior executives.

Culture & Benefits

• Fast-paced and dynamic international work environment.
• Attractive compensation package with participation in company success.
• Extensive opportunities for remote work and flexible working time models.
• Access to professional development programs via the company ACADEMY.
• Fun, casual, and flexible office culture.