Senior Team Lead Customer Intelligence (Experimentation)

TL;DR

Senior Team Lead Customer Intelligence (Experimentation): Leading the experimentation strategy and customer intelligence initiatives to drive data-informed decision-making with an accent on A/B testing frameworks, behavioral analysis, and cross-functional collaboration. Focus on scaling experimentation capabilities, mentoring a high-performing team, and translating complex customer data into actionable business growth strategies.

Location: Must be based in Amsterdam (Hybrid, minimum three days per week in office)

Company

A global leader in the online food delivery industry, operating a vast network of platforms connecting millions of customers with local restaurants.

What you will do

• Lead and mentor a team of analysts focused on customer intelligence and experimentation.
• Define and implement the experimentation roadmap to optimize customer experience and business performance.
• Collaborate with product, engineering, and marketing teams to design and evaluate complex experiments.
• Translate data insights into strategic recommendations that influence product development and business growth.
• Ensure high standards of data quality, methodology, and reporting across all experimentation initiatives.
• Drive the adoption of data-driven decision-making culture across the organization.

Requirements

• Must be based in Amsterdam or willing to commute to the office at least three days per week.
• Proven experience in leading data teams and managing experimentation programs.
• Strong expertise in statistical analysis, A/B testing methodologies, and customer behavioral modeling.
• Excellent communication skills to translate technical insights for non-technical stakeholders.
• Ability to work in a fast-paced, global corporate environment.

Culture & Benefits

• Opportunity to work at a global scale in a dynamic, tech-driven environment.
• Collaborative team culture with a focus on innovation and data-driven growth.
• Hybrid work model providing flexibility while maintaining team connection in the office.
• Professional development and growth opportunities within a leading international organization.