обновлено 5 дней назад
Customer Success Manager (English and French Speaking)
17 500 - 32 500€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (English and French Speaking) (SaaS/Enterprise Software): Driving adoption, customer satisfaction, and long-term value for enterprise automation solutions with an accent on customer success planning, strategic advising, and cross-functional account alignment. Focus on understanding financial and intelligent automation use cases, influencing executive stakeholders, and using AI-enabled tools to improve customer success operations.
Location: Business Centre "Labirint", 5th Floor, Liulin 10 District, Sofia, Bulgaria
Base salary: €17,500–€32,500 per year, excluding bonuses, benefits, and other remuneration.
Company
Enterprise software provider delivering automation solutions for business processes and customer operations.
What you will do
- Build long-term relationships with strategic customers and help them realize the full value of enterprise software solutions.
- Become an expert in customer use cases, needs, and business outcomes to proactively drive adoption and customer satisfaction.
- Create joint success plans with customers and internal account teams, aligning objectives, deliverables, and expected outcomes.
- Act as a trusted strategic advisor and customer advocate while coordinating with Professional Services, Technical Support, Product, Marketing, and Sales.
- Collaborate with Sales on account strategies and provide internal feedback on customer needs and product improvements.
- Use AI-enabled tools such as chatbots, document automation, and analytics assistants in line with AI governance and data privacy standards.
Requirements
- At least 3 years of experience as a Customer Success Manager or in a similar role.
- 5+ years of experience in Professional Services and/or Presales.
- Experience with SaaS or enterprise software solutions and the ability to understand business and technical products.
- Experience with financial process automation or intelligent automation.
- Strong communication, presentation, listening, problem-solving, negotiation, and consensus-building skills.
- Business-level English and French are mandatory.
Nice to have
- Project management experience with large enterprise accounts.
- Experience mentoring teams and interacting with executive-level customer stakeholders.
Culture & Benefits
- Full-time, regular employment.
- Cross-functional collaboration across Professional Services, Technical Support, Product, Marketing, and Sales.
- Salary range determined using objective, gender-neutral job evaluation criteria.
- Equal opportunity employment for all qualified candidates.
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