Senior Customer Success Specialist

TL;DR

Senior Customer Success Specialist (Customer Success): Supporting seamless client onboarding and service delivery for mobile messaging solutions with an accent on resolving inquiries and maintaining client accounts. Focus on collaborating with Sales and Support teams to implement functional enhancements based on client feedback and service testing.

Location: Must be based in Sofia, Bulgaria (Hybrid work schedule).

Company

hirify.global is Europe’s leading provider of mobile messaging and marketing solutions, publicly listed on the Oslo Stock Exchange.

What you will do

• Support the initial onboarding of clients to products and service platforms.
• Work closely with Sales and Support teams to resolve client issues.
• Communicate with clients and partners to provide advice and support on products.
• Maintain client accounts and documentation in internal software.
• Initiate functional and technical product enhancements based on client feedback and testing.

Requirements

• Location: Must be based in Sofia, Bulgaria.
• Previous experience in operational and customer support roles.
• Good understanding of mobile messaging business standards and products.
• Demonstrated track record in client and partner communication.
• Practical proficiency in MS Office (Excel, Word, PowerPoint).
• English: Good command of written and spoken English required.

Culture & Benefits

• Fast-moving, international environment with high autonomy.
• Real growth opportunities, mentorship, and learning support.
• Annual bonus plan.
• Employee Share Purchase Program with a 20% discount on company stock.
• Opportunity to work on products used by millions across Europe.