Senior Customer Success Specialist

Location: Sofia, Bulgaria; hybrid work schedule

Company

hirify.global provides mobile messaging and marketing communication products including SMS, WhatsApp, email, and related customer engagement services.

What you will do

• Support client onboarding to hirify.global products and service platforms.
• Coordinate with Sales and Support teams to resolve client issues and ensure timely service delivery.
• Communicate with clients and partners by answering inquiries and advising on products and services.
• Create and maintain client accounts and documentation in dedicated software.
• Initiate functional and technical product enhancements based on client feedback and service testing results.

Requirements

• Previous experience in operations and customer support.
• Experience communicating with clients and partners.
• Understanding of communication and mobile messaging business standards, operations, and products.
• Strong focus on delivering an excellent customer experience.
• Practical experience with MS Office, including Excel, Word, and PowerPoint.
• Good written and spoken English.

Nice to have

• Motivation by impact, ownership, and continuous learning.
• Ability to understand customer needs and translate them into practical solutions.
• Clear and confident communication across teams and stakeholders.
• Calm, constructive, and solutions-focused approach under pressure.

Culture & Benefits

• Fast-moving international environment with high autonomy and trust.
• Growth opportunities, mentorship, and learning support.
• Annual bonus plan.
• Employee Share Purchase Program with a 20% discount on LINK stock.
• Opportunity to work on products used by millions across Europe.
• Hybrid work schedule.

Hiring process

• Applications are reviewed on an ongoing basis, with hiring taking place when the right candidate is found.