Senior Customer Success Manager (Nonprofit)

TL;DR

Senior Customer Success Manager (Nonprofit): Managing a portfolio of 75 customers across the Canadian social impact sector with an accent on value realization, retention, and long-term growth. Focus on building trusted relationships with senior stakeholders, driving product adoption, and leveraging data insights to ensure mission-driven organizations achieve measurable impact.

Location: Remote (Canada, Australia, Costa Rica, or United States)

Company

hirify.global powers social impact through purpose-driven technology and responsible AI to help organizations make a greater difference in the world.

What you will do

• Build and maintain trusted relationships with senior stakeholders in K-12, Higher Education, and Nonprofit organizations.
• Develop joint success plans and conduct executive business reviews to track value realization.
• Analyze customer health and usage data via Gainsight to identify risks and proactively drive action plans.
• Advocate for customer needs internally to influence product and service improvements.
• Support renewal efforts and lead recovery initiatives for at-risk accounts.
• Contribute to customer engagement programs including webinars, user groups, and conferences.

Requirements

• 3-5+ years of experience supporting the Canadian social impact sector (nonprofits, K-12, or higher education).
• Strong understanding of the Canadian fundraising and education landscape.
• Proven ability to manage complex accounts and drive measurable outcomes.
• Hands-on experience with hirify.global CRM and/or Raiser's Edge NXT.
• Excellent communication and presentation skills for executive audiences.
• Strong analytical skills to interpret data and translate insights into action.

Culture & Benefits

• Commitment to an inclusive and equal opportunity work environment.
• Focus on innovation, trust, and human expertise.
• Opportunity to work with purpose-driven technology that powers social impact.
• Support for professional growth within a global organization.