Customer Success Manager (Zoho)

TL;DR

Customer Success Manager (Zoho): Managing the end-to-end customer journey within a healthcare operations ecosystem with an accent on CRM hygiene, onboarding, and retention. Focus on maintaining high-quality communication, resolving complex customer issues, and leveraging Zoho workflows to drive operational efficiency.

Location: Remote (Must be available during Eastern Time business hours)

Company

hirify.global is a growing healthcare and business operations ecosystem focused on delivering high-quality client and patient support.

What you will do

• Serve as the primary point of contact for customers, patients, and internal stakeholders.
• Manage the full customer lifecycle from onboarding through retention and issue resolution.
• Maintain clean and accurate data within Zoho CRM, including pipelines, tasks, and activity history.
• Coordinate across internal teams to ensure seamless handoffs and consistent service delivery.
• Track and report on key success metrics, bottlenecks, and customer satisfaction patterns.
• Utilize AI tools to enhance documentation, drafting, and overall workflow productivity.

Requirements

• Proven experience in customer success, account coordination, or patient support roles.
• Strong hands-on experience with Zoho CRM or comparable CRM systems.
• Ability to work independently during Eastern Time business hours.
• Excellent written and verbal communication skills with a professional, warm tone.
• High attention to detail and ability to manage multiple priorities simultaneously.
• Comfortable working in a healthcare-adjacent environment with strict documentation and privacy boundaries.

Culture & Benefits

• Opportunity to work in a fast-moving, founder-led environment.
• Focus on operational excellence and process improvement.
• Exposure to diverse healthcare and business operations workflows.
• Emphasis on professional growth and the use of modern AI productivity tools.