IT User Support Specialist (AI)

TL;DR

IT User Support Specialist (AI): Providing first-line technical support for internal users and field personnel with an accent on hardware maintenance and software troubleshooting. Focus on maintaining system continuity, managing helpdesk ticket queues, and integrating AI-enabled tools to optimize routine tasks.

Location: Onsite in Budapest, Hungary

Company

hirify.global provides intelligent automation solutions to streamline business processes.

What you will do

• Serve as the primary contact for helpdesk inquiries, providing telephone and desk-side support for software and hardware.
• Build, upgrade, and maintain PC systems, including setting up network access for new users.
• Troubleshoot issues related to security, viruses, connectivity, and overall computer performance.
• Manage the helpdesk ticket queue and follow established escalation paths for critical issues.
• Leverage AI-enabled tools, such as chatbots and analytics assistants, to automate routine tasks and improve efficiency.

Requirements

• College degree in a related field or equivalent technical training.
• A+, MCP certifications or a minimum of 5 years of relevant professional experience.
• Proficiency in Windows 10/11, Office 365, and Intune configuration.
• Experience with PC hardware (Lenovo/Dell) and mobile devices (iOS/Android).
• Skill in prompting AI systems and assessing the quality of the output.
• Willingness to engage in occasional travel and work in rotational shifts to support a global workforce.

Nice to have

• Familiarity with Mac and Linux operating systems.