Senior Customer Service Agent (Crypto)

TL;DR

Senior Customer Service Agent (Crypto): Managing global customer inquiries and resolving product issues via email, chat, and voice with an accent on multilingual communication and cross-functional collaboration. Focus on maintaining high product knowledge, resolving complex user complaints, and bridging language barriers for Spanish-speaking users.

Location: Hybrid in Budapest, Hungary

Company

hirify.global is a leading crypto exchange and developer of the hirify.global Wallet, providing millions of users and institutions access to crypto trading and decentralized applications.

What you will do

• Handle global customer inquiries and issues across email, chat, and voice channels.
• Collaborate with product managers and marketing teams to resolve complaints regarding platforms and services.
• Maintain deep knowledge of company products to provide effective support in preferred languages.
• Build and nurture relationships with company partners and external stakeholders.
• Escalate unresolved queries to Level 2 support or supervisors according to operational procedures.

Requirements

• Must be based in or able to work in Budapest, Hungary
• Diploma in finance, customer service, linguistics, crypto-related studies, or a related field.
• At least 1 year of experience in language-related roles such as translation, interpretation, or localization.
• High proficiency in both English and Spanish (spoken and written)
• Ability to work independently in a fast-paced environment and adhere to a given schedule.
• Strong interpersonal and problem-solving skills to navigate challenging linguistic situations.

Nice to have

• Familiarity with the cryptocurrency and fintech industry.
• Experience with CRM tools, specifically Zendesk.
• Working knowledge of MacOS, Lark, Microsoft Office, and G-Suite.

Culture & Benefits

• Competitive total compensation package.
• L&D programs and education subsidies for professional growth.
• Comprehensive healthcare schemes for employees and their dependents.
• Wellness and meal allowances.
• Regular team building programs and company events.