Customer Loyalty Member (Fintech)

TL;DR

Customer Loyalty Member (Fintech): Managing operational challenges and requests for corporate international clients within the banking sector with an accent on account administration, documentation processing, and SWIFT communications. Focus on ensuring data accuracy, resolving operational errors, and implementing Agile methodologies.

Location: Bucharest - Dacia One, Romania

Company

hirify.global Romania provides a wide range of software development and operational services to ING units globally.

What you will do

• Resolve operational challenges for corporate international clients by coordinating with various departments.
• Manage account administration, including opening, closing, and blocking accounts based on internal or external requests.
• Process non-commercial documentation, such as account opening confirmations, capital increase letters, and guarantees.
• Handle payment investigations and manage banking correspondence via SWIFT with financial institutions.
• Ensure the accuracy and completeness of static data and client documentation in banking systems.
• Participate in Agile events, including daily stand-ups and retrospectives, to maintain an effective working style.

Requirements

• Bachelor's degree or high school diploma with an Economic profile.
• At least one year of operational banking experience, preferably in a client-facing role.
• Fluent English proficiency (spoken and written).
• Understanding of banking legislation and related regulations.
• Proficiency in MS Office.

Nice to have

• Knowledge of Dutch.

Culture & Benefits

• Flexible way of working in a highly collaborative environment.
• Culture of fair and constructive feedback.
• Opportunity to work within an international, dynamic, and quickly expanding team.
• Impact-driven approach focused on creating innovative solutions.