Customer Trust Lead (Fintech)

TL;DR

Customer Trust Lead (Fintech): Managing the customer-facing security and compliance due diligence function for a multi-product SaaS portfolio with an accent on security questionnaires, vendor risk assessments, and trust center management. Focus on translating complex compliance frameworks into clear customer-facing responses and serving as the primary subject matter expert for enterprise buyers.

Location: Must be based in or near Boston, MA (Hybrid)

Company

hirify.global is a global leader in AI-powered travel and expense management solutions, serving over 12 million users across 120 countries.

What you will do

• Own the end-to-end response process for inbound security questionnaires, DDQs, and vendor risk assessments.
• Maintain and improve the content library in RFPIO and SafeBase to ensure accurate, approved security positions.
• Serve as the internal subject matter expert on security frameworks including SOC 2, ISO 27001, NIST, GDPR, and CCPA.
• Translate complex technical compliance concepts into clear, audience-aware language for enterprise customers.
• Partner with Security, Legal, and Product teams to validate responses and identify security gaps.
• Drive SafeBase adoption to increase self-service capabilities and reduce inbound questionnaire volume.

Requirements

• 5+ years of experience in information security compliance, vendor risk, or customer trust.
• Demonstrated working knowledge of SOC 2, ISO 27001, NIST 800-53, GDPR, and CCPA.
• Experience managing high-volume security questionnaire workflows in a SaaS environment.
• Proficiency with RFPIO or comparable questionnaire automation platforms.
• Exceptional written communication skills with the ability to explain technical concepts clearly.
• Must be able to work in a hybrid capacity in Boston, MA.

Nice to have

• Experience contributing to Trust Center platforms like SafeBase, Vanta, or OneTrust.
• Familiarity with public sector requirements such as FedRAMP, StateRAMP, or CMMC.
• Background in T&E, fintech, or multi-product SaaS environments.

Culture & Benefits

• Competitive compensation and comprehensive benefits package.
• Flexible work environment with a focus on inclusivity and collaboration.
• Opportunity to work with AI-powered solutions in a high-growth fintech company.
• Supportive culture focused on professional growth and solving real-world financial challenges.