Customer Service Representative - Dutch and English (Interim)

TL;DR

Customer Service Representative - Dutch and English (Interim): Resolving customer queries and mediating disputes between sellers and buyers across chat, email, phone, and social media with an accent on timely complaint handling and dispute resolution. Focus on delivering empathetic, solution-oriented support while working in a hybrid setup based in Lisbon.

Location: Lisbon, Portugal (commute to the Lisbon office; work in the office at least 2 days per week)

Salary: €18.000–€23.000 annual gross base

Company

hirify.global is a marketplace for buying and selling special objects.

What you will do

• Address and resolve customer queries for sellers and buyers via chat, email, phone, and social media.
• Mediator in disputes between sellers and buyers to find solutions that work for both parties.
• Manage complaints and ensure correct, timely handling of cases.
• Collaborate with Sales, Experts, and other departments to improve overall customer experience.
• Provide feedback from customer interactions to support service improvements.

Requirements

• 1 to 4 years of direct experience in customer service or content moderation.
• Professional speaking and writing skills in Dutch and English.
• Strong analytical and critical thinking skills.
• Ability to switch quickly between multiple customer channels (phone and email).
• Available to work 40 hours per week.
• Commute to Lisbon office and work in the office at least 2 days per week; flexible for at least 2 weekends per month and some public holidays.

Culture & Benefits

• Interim fixed-term 7-month contract starting September 2026, with possible extension.
• Health insurance from day 1 (including dental coverage) and access to a wellness network.
• Work from home allowance and commuting covered between home and the office.
• Hybrid working model with a minimum of two office days per week.
• Learning and development initiatives with mentorship and clear development plans.

Hiring process

• Submit an English CV and cover letter.
• Interviews and evaluation based on role requirements and fit.