IT Services Assistant

TL;DR

IT Services Assistant (IT Support): Providing first-line technical support and maintaining local IT infrastructure for employees with an accent on hardware troubleshooting, M365 administration, and user onboarding. Focus on ensuring smooth daily technical operations, managing assets, and resolving software and network issues.

Location: Office-based in Barcelona, Spain. Must reside in Spain and possess legal authorization to work.

Company

hirify.global is a global organization specializing in open-access scientific publishing.

What you will do

• Serve as the first point of contact for employees seeking technical IT assistance.
• Troubleshoot, repair, and upgrade company hardware and equipment.
• Manage key IT processes, including user onboarding and off-boarding.
• Administer Microsoft 365 and Exchange at a basic level, managing users, groups, and mailboxes.
• Handle Jira tickets and provide both local and remote IT support.
• Maintain the local office asset inventory and perform basic network troubleshooting.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field (or high school diploma with 2+ years of experience).
• Strong knowledge of computer hardware, software, and networking fundamentals.
• Proficiency in Microsoft 365, Exchange, and ticketing systems.
• General understanding of Windows operating systems.
• English: minimum B2 level required.
• Reside in Spain and possess legal authorization to work.

Nice to have

• Previous work experience or internship in a similar IT support role.
• Proficiency in Spanish.

Culture & Benefits

• Private Health Care Insurance and Gym membership discount.
• Flexible start-time work schedule.
• 24 working days of paid holiday per year in addition to public holidays.
• Mentorship and professional development opportunities within a global organization.
• International and technology-driven work environment with team-building activities.