3 месяца назад
Customer Care Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Manager: Managing end-to-end technical support and service delivery for industrial equipment with an accent on HSS&E compliance and issue resolution. Focus on coordinating between customers, field engineers, and internal product experts to ensure seamless maintenance and warranty support.
Location: Must be based in Dubai, United Arab Emirates
Company
is a global provider of packaging solutions for liquids, foods, home and personal care products.
What you will do
- Collect and filter customer technical requests while ensuring compliance with HSS&E standards.
- Drive issue resolution processes from initial call to final customer confirmation.
- Coordinate field service interventions and support planning teams.
- Manage warranty interventions and ensure alignment of service and sales orders.
- Organize regular maintenance and emergency interventions for standalone or complete lines.
- Collaborate with supply chain, sales, and marketing stakeholders to ensure service quality.
Requirements
- Bachelor degree or equivalent qualification.
- English, Arabic, and French proficiency required.
- Minimum 5 years of experience in after-sales or production plant environments.
- Strong technical knowledge of industrial equipment and product lines.
- Excellent communication and relationship-building skills.
- Ability to interface effectively across all levels of the organization.
Culture & Benefits
- Opportunity to work in a key role bridging customer needs and technical solutions.
- Exposure to complex industrial equipment life cycle management.
- Dynamic work environment focused on responsiveness and technical excellence.
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