4 дня назад
Premium Guest Recovery Supervisor (Bilingual Arabic/English)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Premium Guest Recovery Supervisor (Bilingual Arabic/English) (Aviation Operations): Leading live irregular-operations recovery and premium concierge re-accommodation for disrupted guests with an accent on executive escalations, ticketing recovery, and premium service quality. Focus on coaching recovery controllers, managing overbooking and compensation decisions, coordinating cross-functional disruption response, and improving operational procedures.
Location: Abu Dhabi, United Arab Emirates
Company
is the UAE’s national airline, connecting people across continents and cultures from its Abu Dhabi hub.
What you will do
- Lead, coach, and oversee recovery controllers delivering live irregular-operations recovery and premium re-accommodation.
- Direct personalized outbound outreach and bespoke recovery solutions for disrupted premium guests.
- Support Duty Managers with network-wide disruption plans, passenger welfare, and ticketing recovery.
- Monitor overbooked flights and coordinate with Revenue Management and the Network Operations Centre to reduce premium denied boardings and downgrades.
- Lead executive escalations, authorize premium compensation, and advise senior leadership on high-profile cases.
- Coordinate with stations, inflight crews, Maintenance, and Crew Operations while reporting incidents and improving recovery procedures.
Requirements
- At least 5 years of experience in high-touch customer service, guest relations, or aviation recovery, including supervisory experience.
- At least 3 years of airline reservations or check-in experience is desirable, with exposure to global ticketing and Departure Control Systems.
- Bachelor’s degree in Business Administration, Aviation, Hospitality Management, or a related field.
- Expert knowledge of international passenger rights, GCAA/IATA frameworks, and premium service recovery.
- Fluency in Arabic is required.
Culture & Benefits
- Full-time position within the Operations & Guest Experience division.
- Work in a premium aviation service environment focused on passenger welfare and customer retention.
- Collaborate across stations, inflight operations, Maintenance, Crew Operations, Revenue Management, and the Network Operations Centre.
Hiring process
- Interviews are conducted face-to-face or via video or telephone before a formal offer.
- No payment or banking information is requested during recruitment.
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