Senior SAP Customer Experience Consultant (SAP CX / C4C)

Location: Must be based in or around Greater Barcelona, Madrid, or Palma Metropolitan Area, Spain. Flexible hybrid working model with the possibility to work remotely.

Gross annual salary: €52,000–€62,000, based on experience and value contribution.

Company

hirify.global is a global next-generation IT company headquartered in Switzerland, delivering software development, cloud-native architectures, AI, IoT, cybersecurity, and enterprise platform solutions across multiple industries.

What you will do

• Lead SAP Customer Experience implementation and transformation projects.
• Run customer workshops, discovery sessions, and business process assessments.
• Gather business requirements and translate them into scalable SAP CX solutions.
• Design, configure, and optimize end-to-end sales and service processes.
• Support SAP and non-SAP integration scenarios and collaborate with project managers, architects, developers, and customer stakeholders.
• Provide strategic consulting, support presales activities, and mentor junior consultants.

Requirements

• At least 5 years of experience in SAP Customer Experience, SAP CRM, or related consulting roles.
• Strong implementation experience with SAP Customer Experience and multiple end-to-end SAP CX projects.
• Hands-on experience with SAP Sales Cloud, SAP Sales Cloud Version 2, and SAP Service Cloud and/or SAP Service Cloud Version 2.
• Deep understanding of Lead-to-Cash, Opportunity Management, Account and Contact Management, Customer Service Management, Sales Automation, and Customer Engagement processes.
• Strong consulting, communication, and stakeholder management skills, including experience in international project environments.
• Fluent English is required. Mandatory certifications include SAP Certified Associate – SAP Sales Cloud and SAP Certified Associate – SAP Sales Cloud Version 2.

Nice to have

• SAP Service Cloud Version 2 certification or SAP Emarsys Customer Engagement experience.
• Experience with SAP Business Technology Platform, SAP Integration Suite, or SAP Customer Data Cloud.
• Presales or solution architecture experience.
• German language skills or experience in manufacturing, utilities, energy, life sciences, financial services, or retail.

Culture & Benefits

• International SAP transformation projects across Europe and collaboration with SAP CX experts in multiple countries.
• Access to current SAP Customer Experience technologies, continuous learning, certifications, training, conferences, and hackathons.
• Flexible working hours, hybrid work, and the possibility to work remotely.
• 24 days of annual holiday and private health insurance.
• Close cooperation between teams, an informal workplace, social events, and a focus on work-life balance.
• Long-term career growth within hirify.global’s international SAP organization.

Hiring process

• Submit an application and CV in English.