Customer Support Engineer (Logistics)

TL;DR

Customer Support Engineer (Logistics): Providing technical support and troubleshooting for enterprise software applications in the shipping and logistics industry with an accent on system diagnostics and customer case management. Focus on resolving complex technical issues, performing on-site upgrades, and collaborating with global development teams to ensure system reliability.

Location: Must be based in Brazil. Role involves both remote work and on-site customer-facing tasks requiring travel.

Company

hirify.global is a global provider of supply chain execution and visibility software solutions.

What you will do

• Provide technical support and troubleshoot internally developed software for Navis products.
• Manage customer cases from initial report to final resolution.
• Reproduce and isolate software defects in lab environments or via remote access.
• Perform on-site software and hardware upgrades at customer facilities.
• Participate in a global 24x7 on-call duty roster for critical issues.
• Conduct account management activities including regular case reviews and conference calls.

Requirements

• Must be based in Brazil.
• Degree in computer science or a related field.
• 2+ years of technical or product support experience in logistics or shipping.
• SPARCS N4 TOS experience is mandatory.
• Proficiency in Java, MS SQL Server, Oracle, and networking.
• Excellent communication skills in English and/or Spanish/Portuguese.
• Willingness to travel and work flexible shifts as required.

Nice to have

• Experience with automation terminals.
• Knowledge of Groovy, Spring, Hibernate, and EDI.
• Familiarity with diagnostic tools like Hyperic.

Culture & Benefits

• Opportunity to work in a global, multi-disciplinary virtual team.
• Commitment to diversity and an inclusive work environment.
• Exposure to complex enterprise-level logistics software systems.