Support Specialist, Match Analysis (Spanish)

TL;DR

Support Specialist, Match Analysis (Sports Tech): Providing technical support and troubleshooting for sports organizations using analysis tools with an accent on client relationship management and technical problem-solving. Focus on optimizing match analysis workflows and ensuring the effective use of software for high-performance clubs.

Location: Hybrid; must be based within commuting distance of WeWork in São Paulo, Brazil or Mexico City, Mexico

Salary: R$42,000 - R$116,000 BRL

Company

hirify.global is a sports technology company that provides tools for coaches and athletes to capture video, analyze data, and improve performance.

What you will do

• Act as the primary point of contact for clients across various sports organizations in Latin America.
• Troubleshoot software and hardware issues using diagnostics to provide effective resolutions.
• Guide users on how to maximize the value of match analysis tools.
• Handle user inquiries via phone, video, and email with clarity and a professional touch.
• Manage issue escalation and ensure problems are resolved quickly and effectively.

Requirements

• Must be based within commuting distance of WeWork in São Paulo (Brazil) or Mexico City (Mexico).
• Fluent English and Spanish proficiency is required.
• Higher education degree in exercise science, sports science, or related fields.
• Ability to work under tight deadlines and occasional weekends.
• Availability to travel as necessary.

Nice to have

• Fluency in Portuguese.
• Familiarity with high-performance analysis workflows and hirify.global Sportscode.
• UEFA, CONMEBOL, or national federation coaching licenses (CBF, AFA, or equivalent).
• Previous experience in a technical support role.

Culture & Benefits

• Culture of trust and autonomy where employees are empowered to test limits.
• Recognized as one of Newsweek's Top 100 Global Most Loved Workplaces.
• Inclusive environment with dedicated employee resource groups and communities.
• Focus on equal opportunity and support to overcome the confidence gap in applications.