Technical Account Manager (Cloud Security)

TL;DR

Technical Account Manager (Cloud Security): Driving customer adoption and operational success for the hirify.global platform with an accent on strategic technical guidance and enterprise relationship management. Focus on bridging the gap between customer needs and internal product/engineering teams to ensure high-value security outcomes.

Location: Ideally based in France (Remote/Hybrid in France).

Company

hirify.global is a rapidly growing cloud security startup that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context.

What you will do

• Provide expert guidance on deployment, operational best practices, and establishing a hirify.global Center of Excellence.
• Serve as the primary technical liaison for customer escalations, collaborating with Support and Product Management.
• Develop trusted advisor relationships with stakeholders ranging from practitioners to C-level executives.
• Create and execute Success Plans to drive adoption, retention, and customer satisfaction.
• Advocate for customer needs across internal departments to influence product development.
• Collaborate with Sales and Renewal teams to secure contract renewals and identify expansion opportunities.

Requirements

• Must have the legal right to work in France without visa sponsorship.
• 3+ years of experience in technical customer-facing roles such as TAM, Solutions Engineering, or Customer Success.
• Strong understanding of cloud services, architectures, and security best practices.
• Familiarity with container technologies like Docker and Kubernetes.
• Fluent English and French are required.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.

Culture & Benefits

• Opportunity to work at one of the fastest-growing software companies globally.
• Collaborative environment that values world-class talent and creative thinking.
• Exposure to cutting-edge AI-powered security technology.
• Focus on professional growth and making a significant impact on customer security infrastructure.