Customer Success Trainee (Fintech)

TL;DR

Customer Success Trainee (Fintech): Assisting customers with platform registration and onboarding for jefacture.com with an accent on providing first-line support and creating user documentation. Focus on developing sales communication skills and gaining hands-on experience in a dynamic FinTech environment.

Location: Hybrid (France)

Компания

hirify.global is a leader in financial technology that simplifies and automates business operations through innovative cloud-based digital solutions for invoicing, payments, and administrative workflows.

Что делать

• Actively assist customers with registration and navigation on the platform.
• Provide first-line support via phone and email regarding platform usage and process simplification.
• Create and maintain user support documentation, including FAQs and tutorials.
• Participate in client demonstrations and team meetings to enhance FinTech strategy understanding.
• Propose proactive ideas to improve the new user onboarding experience.

Требования

• Currently pursuing or recently graduated with a bachelor's degree in Business, Sales, Finance, or a related field.
• Strong desire to learn from and contribute to a sales team.
• Passion for IT and cloud solutions, with an affinity for invoicing and accounting.
• Proactive, responsible, and well-organized mindset.
• Comfortable with public speaking and developing presentation skills.

Культура и преимущества

• Standard internship stipend provided.
• Reimbursement of transportation costs.
• Flexible working hours.
• Potential for remote work up to two days per week.
• Commitment to a diverse, inclusive, and ethical workplace.