Senior Product Manager

TL;DR

Senior Product Manager (Banking): Drive growth by shaping and enhancing ING’s Everyday Banking experience with an accent on end-to-end lifecycle management of retail products, services, channels, and processes. Focus on translating customer and business needs into product requirements, managing product risks, and using data to continuously optimize the customer journey.

Company

hirify.global builds customer-first banking experiences focused on reducing friction and improving everyday banking.

What you will do

• Determine and formulate business and product requirements for existing and new retail products, services, channels, and processes within regulatory frameworks.
• Design product and channel strategy, including promotion and product/process quality, aligned with local and global objectives and customer journey design.
• Manage product risks and product requirements across customers, suppliers, and regulators, covering financial and non-financial risk.
• Partner with cross-functional stakeholders to prioritize initiatives, align on objectives, and deliver product enhancements.
• Monitor product and customer performance using data and insights to identify continuous improvement and optimization opportunities.

Requirements

• Demonstrated experience in banking or financial services, ideally with exposure to transaction banking, deposits, or payments.
• Strong stakeholder management skills, including the ability to communicate, influence, and build effective relationships across the business.
• Proven project delivery experience to prioritize, drive outcomes, and navigate complexity.
• Experience in portfolio analysis with understanding of customer behaviour and ability to translate insights into forecasting, reporting, and optimization.
• Customer-first mindset and passion for delivering simple, meaningful, high-quality customer experiences.
• Strong analytical and problem-solving skills with confidence to make data-informed decisions and challenge ideas constructively.

Culture & Benefits

• Discounted ING Health Insurance.
• Additional Rest Day to support wellbeing.
• IMPACT day to volunteer on approved sustainability activities.

Hiring process

• Apply directly via ING’s recruitment process (no agency introductions).
• Applications close Wednesday, 8 July.

Location: Sydney