Customer Care Executive (Dutch)

TL;DR

Customer Care Executive (SaaS/Sports-tech): Supporting sports studios and clubs across the BENELUX market with an accent on partner onboarding, B2B support, and feedback integration. Focus on guiding new partners through activation and collaborating with product teams to enhance the customer experience.

Location: Onsite in Vienna, Austria

Salary: €32,410 yearly gross

Company

An international sports-tech company providing a marketplace and management software to connect consumers with sports venues.

What you will do

• Provide B2B support for Dutch-speaking partners in the BENELUX market via tickets, live chat, email, and video calls.
• Lead onboarding and activation meetings to help new partners successfully start using the platform.
• Act as the primary point of contact for partner questions and technical support.
• Collaborate with Sales and Product teams to optimize the overall customer journey.
• Collect and share customer feedback and ideas to drive software improvements.
• Maintain and update the online helpdesk to ensure information is simple and current.

Requirements

• Native-level Dutch and fluent English (written and spoken).
• Must be based in or able to work from the Vienna office.
• Confidence in communicating and a solution-oriented mindset.
• Passion for sports and the sports industry.
• Team player open to feedback and eager to start a career in sports-tech.

Nice to have

• Fluency in French, Spanish, or German.
• Previous experience in customer care.

Culture & Benefits

• Reduced work week: 35 hours per week with every second Friday off.
• Modern equipment: Every team member is provided with a MacBook.
• Health and Wellness: hirify.global sports package and regular team sports sessions.
• Personal Growth: Quarterly “Day to Explore” for personal inspiration.
• Dynamic environment: International, passionate, and sporty team culture based in the heart of Vienna.