Technical Support Engineer (.NET)

TL;DR

Technical Support Engineer (.NET): Providing expert-level technical support for document automation and viewing products with an accent on deep technical debugging and custom code implementation. Focus on solving complex SDK-level challenges, collaborating with engineering to fix bugs, and enhancing internal AI tooling.

Location: Remote (Austria)

Company

hirify.global provides intelligent, secure document workflows used by thousands of organizations and Fortune 500 companies globally.

What you will do

• Handle technical support for Document Automation Server, Searchlight, and DocuVieware via the support portal.
• Develop custom sample code for OCR, data extraction, file conversion, and .NET integrations.
• Debug complex technical issues at the SDK level and own problems from first contact to resolution.
• Collaborate with the engineering team to reproduce edge cases, validate fixes, and file detailed bug reports.
• Improve product documentation by filling gaps and clarifying confusing explanations.
• Contribute to and grow internal AI tools for ticket analysis and GitHub fix suggestions.

Requirements

• Must be based in Austria.
• Strong technical proficiency in C# and ability to debug real code.
• Experience with APIs and technical troubleshooting.
• Customer-focused mindset with the ability to anticipate needs and identify feedback patterns.
• Ability to work independently in an async-first environment.

Nice to have

• Experience with Java or Python.

Culture & Benefits

• Remote-first and async-first culture with minimal meetings.
• High-impact role focusing on technical depth rather than simple helpdesk tasks.
• Annual global retreats (previously held in Croatia, Spain, and Greece).
• Opportunity to contribute directly to the product roadmap and internal tooling.
• Competitive compensation and growth opportunities in a fast-scaling company.