Telecom Observability Engineer

TL;DR

Telecom Observability Engineer (Mobile Networks): Building and operating observability for real-time core network and infrastructure issues with an accent on monitoring, alerting, and escalation workflows across distributed systems. Focus on designing observability strategies, implementing dashboards and distributed tracing/log aggregation, and using AI-powered anomaly detection to maintain optimal mobile network performance.

Location: Remote

Company

hirify.global is a telecom company focused on monitoring and supporting mobile network services.

What you will do

• Maintain and improve telecom network observability, including fault investigation and troubleshooting for real-time core network/infrastructure issues.
• Design and implement observability strategies across distributed systems and microservices.
• Deploy and maintain monitoring solutions using SevOne, Grafana, and CloudPak4AiOPs; create real-time dashboards and on-demand dashboards for service validation after failures.
• Develop automated alerting with AI-powered anomaly detection and implement distributed tracing and log aggregation.
• Support NOC engineers with analysis, issue resolution, and proper escalation channel assessment.
• Define and track KPIs/metrics for mobile network performance using SLO/SLI/SLA concepts, including dashboards, alerts, and visualizations.

Requirements

• 10+ years of experience in a telecom environment performing L3 support or similar roles.
• Strong understanding of Mobile Networks 2G/3G/4G/5G and telecom network performance concepts.
• Expertise with observability/monitoring tools such as Prometheus, Grafana, ELK Stack, SevOne, and CloudPak.
• Strong knowledge of distributed systems and microservices architecture.
• Basic Python, Linux, and Bash knowledge.
• Proficient written and verbal English communication skills.

Nice to have

• Experience with cloud platforms (AWS, GCP, Azure).
• Experience creating training materials related to KPIs and dashboards.

Culture & Benefits

• Remote work with collaboration across telecom, core engineering, and Level 1/2 customer support escalation groups.
• Hands-on role focused on monitoring, escalation, and maintaining network performance against KPI/SLA targets.
• Opportunity to learn mobile telecom networks by working with highly experienced specialists.

Hiring process

• Interviews focused on telecom observability/monitoring experience, distributed systems knowledge, and troubleshooting/escalation approach.
• Discussion of practical experience with dashboards, alerting, tracing/log aggregation, and KPI/SLA/SLO concepts.