IVR QA Engineer (Amazon Connect)

TL;DR

IVR QA Engineer (Amazon Connect): Validating and ensuring the quality of contact center solutions built on Amazon Connect with an accent on IVR flows, voice/chatbot interactions, and backend integrations. Focus on designing detailed test cases, executing end-to-end routing logic validation, and implementing automation scripts using Cyara and Selenium.

Location: Hybrid (Dallas, Texas or Saint Louis, Missouri, United States)

Company

hirify.global is a digital engineering firm specializing in platform and product engineering to accelerate business transformation.

What you will do

• Validate IVR call flows, routing logic, and customer journeys for inbound, outbound, and callback flows.
• Test integrations between Amazon Connect, AWS services (Lambda, S3, API Gateway), and backend systems.
• Design and execute comprehensive functional, regression, system, and integration test cases.
• Develop and maintain test automation scripts using Cyara, Selenium, or API testing frameworks.
• Identify, log, and track defects, collaborating closely with developers and business analysts for resolution.
• Perform smoke and sanity testing during releases and support UAT and production validation.

Requirements

• 3–8 years of experience in QA or testing roles.
• Hands-on experience in IVR / Contact Center testing.
• Proficiency with Amazon Connect or similar telephony platforms.
• Experience with API testing and AWS services (Lambda, S3, API Gateway, CloudWatch).
• Strong understanding of SDLC, STLC, and Agile methodologies.
• Must be based in or able to work hybrid in Dallas, TX or Saint Louis, MO, USA.

Nice to have

• Experience with specialized IVR testing tools such as Cyara or Hammer.
• Exposure to chatbot/voice bot testing using Amazon Lex or equivalent.
• Experience with automation frameworks like REST Assured.
• Knowledge of other contact center platforms like Avaya or Genesys.
• Familiarity with CI/CD and DevOps testing practices.

Culture & Benefits

• Work in a fast-paced, Agile environment.
• Equal opportunity employer commitment regardless of background, identity, or status.
• Opportunity to work with cutting-edge cloud communications technology.