Customer Success Manager (CPaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (CPaaS): Guiding customers through the adoption, onboarding, and ongoing development of mobile messaging solutions with an accent on growth, retention, and expansion. Focus on translating customer feedback into product priorities and coordinating delivery across internal teams to maximize long-term value.
Location: Oslo (Norway), Stockholm (Sweden), Copenhagen (Denmark), or Kolding (Denmark)
Company
Europe’s leading mobile messaging and CPaaS provider powering scalable communication solutions used by millions.
What you will do
- Manage customer growth and retention by identifying goals, success criteria, and expansion opportunities.
- Coordinate onboarding and implementation across sales, product, and support teams.
- Act as a trusted advisor on CPaaS products, use cases, and best practices.
- Translate customer feedback and market needs into input for product and regional priorities.
- Support sales conversations with relevant product knowledge and customer context.
Requirements
- 3+ years of experience in customer-facing roles within SaaS or technology companies (CS, Account Management).
- Strong consultative skills and ability to manage multiple customer priorities in fast-moving situations.
- Understanding of digital communication channels such as SMS, RCS, WhatsApp, Email, or CPaaS platforms.
- Strong communication and presentation skills in English.
- Fluency in at least one Nordic language (Danish, Swedish, Norwegian, or Finnish).
- Experience collaborating with both technical and commercial stakeholders.
Nice to have
- Fluency in more than one Nordic language.
- Hands-on experience with APIs, integrations, or developer-facing dialogues.
- Experience in messaging, marketing technology, or telecom industries.
Culture & Benefits
- International environment with high autonomy and trust.
- Employee Share Purchase Program with a 20% discount on LINK stock.
- Real growth opportunities, mentorship, and learning support.
- Chance to work on high-impact products used across Europe.
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