Senior Adviser (Student Support)

TL;DR

Senior Adviser (Student Support): Providing expert guidance and administrative support to students across the lifecycle with an accent on resolving complex queries and ensuring successful progression. Focus on delivering high-quality information, advice, and guidance (IAG) through multiple channels while maintaining accurate student records and adhering to university policies.

Location: Must be based in or able to commute to Manchester, UK for hybrid work (full-time training period required, followed by approximately one day per month in-office).

Salary: £27,319 – £30,378 per annum.

Company

hirify.global is the UK’s largest university and a world leader in flexible part-time education, dedicated to widening access to higher education through research excellence.

What you will do

• Provide expert advice to students and prospective students via phone, email, webchat, and face-to-face channels.
• Act as the first point of referral for complex queries, including distressed students or those with urgent academic issues.
• Maintain accurate student records and details within university databases and CRM systems.
• Collaborate with specialist staff to ensure seamless Information, Advice and Guidance (IAG) delivery.
• Participate in team meetings and contribute to business improvement initiatives.
• Adhere to service standards and work effectively within a rota-based workforce management system.

Requirements

• Must be based in or able to commute to Manchester, UK.
• Excellent written and spoken English language skills.
• Experience in handling complex and diverse customer queries.
• Strong IT skills, including proficiency in Microsoft Office and ability to learn new systems.
• Ability to work effectively in a high-pressure environment and meet strict deadlines.
• Strong interpersonal, active listening, and negotiation skills.

Nice to have

• Relevant NVQ Level 2 or above in Customer Services or IAG.
• Experience in a complex customer services environment with inbound/outbound calls.
• Experience working to personal and team performance targets.
• Familiarity with Customer Relationship Management (CRM) systems.

Culture & Benefits

• Commitment to flexible working arrangements including job shares and part-time options.
• Supportive work-life balance policies.
• Access to comprehensive staff benefits package.
• Opportunities for ongoing professional development and training.

Hiring process

• Submission of CV and a supporting statement (up to 1,000 words).
• Interviews anticipated to take place the week commencing 13 July 2026.