Dealer Support Specialist

TL;DR

Dealer Support Specialist (Customer Support): Providing first-line assistance to dealers on the hirify.global platform with an accent on building trust and resolving operational queries. Focus on mastering CRM systems, utilizing AI-powered tools to streamline the buying process, and ensuring a seamless experience for all platform users.

Location: Must be based in or able to commute to Brighton, UK (Hybrid: 1 day/week remote).

Salary: £26,000

Company

hirify.global is a fast-growing, technology-led used car marketplace in the UK that connects private sellers with verified dealers through an innovative online platform.

What you will do

• Act as the primary point of contact for dealers using the platform.
• Build genuine connections with car sellers and dealers to foster trust.
• Utilize CRM systems to maintain data accuracy and operational efficiency.
• Solve creative challenges to ensure a smooth vehicle buying journey.
• Champion the customer experience by identifying and implementing improvements.
• Leverage AI-powered tools to provide efficient and seamless support.

Requirements

• Genuine passion for helping people and building rapport.
• Strong communication skills across phone, email, and chat.
• Detail-oriented mindset with a focus on quality.
• Ability to learn quickly and solve problems independently.
• Thrive in a collaborative, fast-paced team environment.
• Must be based in the UK and able to work from the Brighton office.

Culture & Benefits

• Comprehensive health insurance through BUPA including dental care.
• Generous parental benefits including 6 months full paid maternity leave.
• Stock options to share in company growth.
• Personal development budget for books, courses, and conferences.
• Sea-fronted office with weekly massages, free snacks, and social events.
• Pension scheme via NEST and cycle-to-work scheme.

Hiring process

• Initial 30-minute casual chat to discuss experience.
• Team matching process based on background and preferences.
• Final 60-minute interview including a skills-based assessment or role-play.