Technical Support Associate

Location: Office-based in Bogotá, Colombia

Company

hirify.global is a fast-growing technology company serving international channel partners, dealers, distributors, and customers.

What you will do

• Provide technical support to authorized dealers, distributors, and customers across the LATAM region.
• Troubleshoot technical concerns, research solutions, and deliver clear responses to product, pricing, contract, logistics, and marketing-support requests.
• Document calls, issues, resolutions, and follow-up actions in the web-based support system.
• Develop and revise technical support documentation for products and processes.
• Monitor support queues, escalate interactions requiring additional assistance, and collaborate on service-quality improvements.
• Assist with technical training and pre-sales support for new product releases alongside the Sales Engineering team.

Requirements

• Fluency in English and Spanish, both written and spoken.
• At least 3 years of experience in technical support and/or sales.
• Strong technical aptitude and computer skills, including web-based and mobile applications.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Clear, professional communication with customers by email and phone.
• Ability to work independently, manage multiple technical channels, meet deadlines during high-volume periods, and accommodate local business hours.

Nice to have

• Bachelor’s degree.
• Background and strong interest in working for a technology company.

Culture & Benefits

• Customer-focused work supporting international channel partners and customers.
• Opportunity to collaborate with support and Sales Engineering teams.
• Work involving technical training, product releases, and continuous service improvement.