Java Support Engineer (Actimize)

Location: Hybrid in Bogotá, Colombia — North Point Torre Krystal, Cra 7 #156-10

Company

Global provider of business process and technology management services offering analytics-driven back-office and customer-facing solutions across the customer life cycle.

What you will do

• Investigate client issues and provide accurate guidance based on current documentation.
• Install, configure, customize, and support Actimize solutions according to implementation guides.
• Reproduce client environments, configurations, and data to diagnose application issues.
• Analyze service and development issues using configuration management systems, build processes, debuggers, and other engineering tools.
• Collaborate with customers and higher support tiers to achieve end-to-end issue resolution.
• Handle customer requests through phone, email, chat, e-Services, and CRM documentation in accordance with SLA requirements.

Requirements

• English: excellent verbal and written communication skills required.
• Bachelor's degree in computer science or an equivalent qualification.
• At least two years of customer-facing technical support experience resolving issues.
• At least two years of application development experience with object-oriented programming, Java, Windows Forms, and SQL.
• Technical development, debugging, diagnosis, and enterprise desktop software integration experience.
• Knowledge of Linux, Microsoft Server, XML, HTML, and Perl.

Culture & Benefits

• Full-time employment in a hybrid work environment.
• Collaboration through peer case reviews and cross-tier support.
• Work in a diverse, professional, and collaborative global organization.