Technical Support Representative L1 (IoT)

Location: Onsite in Bogotá, Colombia, at Torre Krystal

Company

hirify.global provides AI, automation, cloud engineering, analytics, and business process services for global brands.

What you will do

• Provide technical support for IoT devices, custom hardware, standard PCs, and web applications.
• Communicate complex technical information clearly and empathetically to customers.
• Investigate issues, troubleshoot products, and implement sustainable solutions.
• Collaborate with product, program, marketing, and engineering teams to drive resolutions.
• Represent the customer voice and develop innovative support solutions.
• Use Zendesk, Jira, Confluence, Salesforce, and related support tools.

Requirements

• Advanced English proficiency at B2 level or higher, both verbal and written.
• Full-time availability and ability to work onsite in Bogotá.
• Bachelor’s degree or studies in technology, or equivalent technical support experience.
• Understanding of Windows and Linux operating systems.
• Basic troubleshooting knowledge for IoT products, hardware devices, custom hardware, and standard PCs.
• Strong verbal, written, listening, communication, and customer empathy skills.

Culture & Benefits

• Paid training available onsite or from home.
• Paid annual vacation and sick leave.
• Health and life insurance plan.
• Performance-based merit increases, incentives, overtime, and shift differentials for eligible shifts.
• Career development, advancement opportunities, and reward programs.
• Corporate and retail discounts and a paid referral program.