Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager (Analytics/AI): Drive strategic value for enterprise customers by building deep relationships and guiding complex analytics use cases with an accent on adoption, expansion, and operationalizing AI. Focus on cross-functional execution across Sales, Product, Engineering, and Professional Services, including early-morning collaboration and measurable outcomes across renewals and upsells.

Company

hirify.global provides a cloud-based analytics and AI platform that helps organizations embed analytics and AI into products and workflows.

Location

Location: San Francisco, USA (hybrid — 3 days per week in the downtown San Francisco office)

Salary

Salary: $130,000 - $150,000 base per year

What you will do

• Own the success of a portfolio of enterprise and strategic customers.
• Serve as the primary point of contact and trusted advisor, translating customer goals into actionable success strategies.
• Drive adoption and engagement of the hirify.global platform through best practices, product guidance, and product/market strategy alignment.
• Partner with Product, Engineering, and Professional Services (primarily in the Czech Republic), including collaboration as early as 6:00 am PT.
• Run executive business reviews and strategic discussions to reinforce business value and identify growth opportunities.
• Advocate for customers internally by synthesizing feedback, raising issues, and influencing roadmap decisions; manage measurable outcomes for adoption, renewals, and upsells.

Requirements

• 5+ years in customer success, technical account management, or solution consulting (preferably in a SaaS environment).
• Experience managing enterprise/strategic accounts, ideally with >$1M+ ARR portfolios and <10 accounts.
• Strong analytical skills with exposure to analytics/BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, Power BI).
• Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
• Proven ability to manage projects independently and coordinate across multiple departments.
• Comfort working in fast-paced, ambiguous environments typical of growth-stage SaaS.

Nice to have

• Experience with pricing, sales, renewals, or expansion discussions.
• Experience in product management or design-thinking processes.
• Experience in data engineering, sales engineering, or similar technical roles.

Culture & Benefits

• Hybrid work model with 3 days per week in the downtown San Francisco office.
• Paid time off, personal days, floating holidays, and volunteer days.
• Medical, dental, and vision benefits; life and AD&D coverage; Employee Assistance Program.
• 401k matching and WFH stipends.
• Parental leave, Gympass, and GrubHub+.

Hiring process

• 90-day onboarding plan focused on platform expertise, stakeholder mapping, and building internal relationships.
• Ongoing evaluation through measurable impact on adoption, renewals, and upsells.