Account Director (SaaS)

TL;DR

Account Director (SaaS): Leading a team of Account Managers to drive client success and ROI for a portfolio of SMB clients with an accent on strategic planning, team coaching, and AI-driven campaign execution. Focus on scaling service delivery, optimizing client retention, and integrating advanced AI tools into agency workflows.

Location: Remote (Global, excluding Canada). Must be willing to work standard business hours in either the Pacific Time Zone or the Eastern Time Zone.

Company

hirify.global is a publicly traded, high-growth SaaS company providing comprehensive digital marketing solutions for small and mid-sized businesses.

What you will do

• Lead, coach, and develop a team of 5–8 Account Managers to ensure high-quality campaign delivery and ROI.
• Run client kickoff calls, establish strategic foundations, and set clear ROI benchmarks.
• Own the client experience across your portfolio, proactively adjusting strategies based on account health data.
• Drive the adoption of AI tools within the team to enhance asset quality, copy, and reporting efficiency.
• Build a culture of accountability and continuous improvement within the account management department.
• Collaborate with leadership to evolve service models, processes, and operational standards.

Requirements

• 5+ years in digital marketing, account management, or client strategy with at least 2 years in a leadership role.
• Fluent in English, as most clients are based in the US and Canada.
• Proven track record of delivering ROI and managing client retention in an agency or SaaS environment.
• Strong coaching instincts and the ability to develop high-performing teams.
• Must be based outside of Canada and able to work in Pacific or Eastern Time Zones.
• Technical proficiency with a forward-leaning mindset regarding AI tools and workflows.

Nice to have

• Hands-on experience with GoHighLevel (GHL).
• Background in paid media, SEO, or full-funnel campaign strategy.

Culture & Benefits

• Fully remote work environment with a global, multicultural team.
• Competitive compensation based on experience and performance.
• Comprehensive training program and regular performance reviews.
• Access to product discounts and referral incentive programs.
• Opportunity to work at a high-growth, publicly traded technology company.