Payment Solutions Analyst (Finance)

TL;DR

Payment Solutions Analyst (Finance): Managing customer payment-related disputes, case management activities, and purchase order resolution to support timely cash collection and improve working capital performance. Focus on driving accountability across stakeholders, resolving billing discrepancies, and optimizing the Order-to-Cash process within a global enterprise environment.

Location: Must be based in Hungary (Hybrid role)

Company

hirify.global is a global leader in AI-powered experience orchestration, helping over 8,000 organizations deliver personalized customer and employee experiences.

What you will do

• Manage end-to-end customer payment disputes, billing inquiries, and purchase order issues.
• Act as a liaison between Collections, Sales, Billing, and Customer Care to resolve payment blockers.
• Utilize case management platforms to track escalations and ensure accurate documentation.
• Monitor aging disputes and drive resolution to support DSO improvement objectives.
• Identify recurring payment issues and recommend process improvements for operational efficiency.
• Collaborate with global teams to ensure consistent dispute management practices.

Requirements

• Bachelor's degree in Business, Finance, Accounting, or Economics.
• Minimum 5 years of experience in Accounts Receivable, O2C, Collections, or Dispute Management.
• Strong experience with case management tools like ServiceNow, Salesforce, or ESR.
• Excellent verbal and written English communication skills.
• Proven ability to influence cross-functional teams and manage stakeholders.
• Must be based in Hungary.

Nice to have

• Experience in a multinational Shared Services Center (SSC) or Global Business Services (GBS) environment.
• Knowledge of working capital management and DSO reduction initiatives.
• Additional European language skills.

Culture & Benefits

• Competitive salary and benefits package.
• Hybrid working opportunities.
• Career growth and professional development programs.
• Inclusive and collaborative global work environment.
• Well-being resources and paid volunteer time.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (maximum five interviews).