Sr. Support Engineer (SAP)

TL;DR

Sr. Support Engineer (SAP): Providing remote-based support for mission-critical SAP applications with an accent on troubleshooting, diagnosing serious issues, and delivering fixes in complex environments. Focus on SAP Basis, SAP HANA architecture, and S/4 HANA implementation to ensure high-quality customer experience.

Location: Remote (Must be based in the United States, working in EST/CST time zones)

Salary: $128,000–$160,000

Company

A global provider of mission-critical enterprise software support and Agentic AI ERP solutions for Oracle, SAP, and VMware.

What you will do

• Solve complex customer issues using expert knowledge of SAP applications functionality and technology.
• Develop application break fixes for critical product defects.
• Provide remote functional support and training for specialist SAP modules.
• Create scripts to analyze and correct data issues.
• Manage key assigned accounts as a technical and functional advisor.
• Collaborate in a virtual team environment to support a 24x7x365 organization.

Requirements

• 10+ years of SAP experience, specifically with SAP Basis.
• Expertise in SAP HANA including architecture, landscape design, installation, and performance tuning.
• Proficiency with S/4 HANA full life-cycle implementation, configuration, and administration.
• Working knowledge of OS (Linux, Solaris, AIX, HP-UX, or Windows) and databases (Oracle, MS-SQL, DB2, Sybase).
• Must be based in the US and able to work EST/CST hours.
• Fluent English (written and verbal) is required.

Nice to have

• SAP certification(s).
• Experience with SAP SWPM tool.
• Knowledge of SAP Industry Solutions or Country Specific Solutions.
• Consulting background or experience with global implementations.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement program and disability insurance.
• Generous Paid Time Off (PTO) and Paid Parental Leave.
• Remote-first work environment with a focus on mutual respect and collaboration.
• Commitment to diversity and inclusion as an equal opportunity employer.